Frequently asked questions


 

1. The resolution on the Manuscript Flipper seems to be low. Why?

In order to make download time faster to flip through the manuscript pages we had to opt for a lower resolution.  However when you download the requested pages your download will automatically opt for the optimal resolution available.  Generally you could zoom x200 times on any downloaded page and still get a crisp image. 

2. What is the charge to download pages?

You are charged 50 euro cents for every page you download of which 47 euro cents go to PAYPAL.

3. Is there a limit on how many pages I can download?

Yes.  You can download any fifty pages from a manuscript at one download session.  You can download other fifty pages batches on other separate downloads.

4. Can I make various download sessions in one day?

Yes. You can make any amount of download sessions you may need.

5. In which format are the chosen pages downloaded?

The  pages you purchase are downloaded in PDF format with full resolution.  Downloaded PDFs are password protected. The password is the e-mail address you have registered with this site.  

6. How do I indicate the pages I wish to download?

You indicate the pages as if you are printing them. It is important that you quote the page number on the Manuscript Flipper not on the Manuscript itself.

For example, if you needed to download pages 1, 10, and 100 of a 100-page document, you would enter 1,10,100 in the Pages text box. 

To download  batch pages you would enter for examle  3-25

If you need to download batches coupled with individual pages you would enter for example 3-25, 56, 100

IMPORTANT to refer to the pages on the Manuscript Flipper and not on the pages on the Manuscript itself.

7. Why pay with Paypal only?

 

PayPal is the world’s most-loved way to pay!!

Safeguarding your financial and personal information is one of our most important priorities. That's why archives.maltadiocese.org opts for PayPal payments only.

Why reveal your credit card details when you can pay with PayPal?

When signing up, link your bank account, debit card, or credit card to your PayPal account.

Don't worry, your financial information is secure when using PayPal.

Privacy to fight identity theft.

PayPal is designed from the ground up to be one of the safest ways to send money online. Unlike other financial institutions, PayPal payments are sent without sharing financial information. In fact, PayPal never shares your financial information with merchants.

How does PayPal work?

  1. Your sensitive financial information is securely stored on PayPal's servers.
  2. When you use PayPal to pay online, you provide only your PayPal email address.
  3. Archives.maltadiocese.org receives payment from PayPal without ever seeing your financial information.

 To sign up or for more information visit paypal.com

 

8.  What if I lose the documents I bought?

In case you misplace the documents that you have previously purchased, contact us and we shall help you to replace the lost purchased document. 

9.  Downloaded PDF file asks for a PASSWORD.  What shall I input?

Downloaded PDFs are password protected.  The password is the e-mail address you have registered with this site. 

10.  How can I access my Profile Page?

Left Click on your USERNAME at the top right hand section of your browser screen. 

11.  Why  do you ask for my personal details to browse this website?

We store the following information on your visit to our website during a certain time:

username, name and surname, address, telephone number, e-mail address and  purchase history

This information is used to improve our website, to obtain statistics and to have a first proof in case of illegitimate practices. The analysis of these data happens on an aggregated and anonymous basis.

The Archdiocese of Malta has taken security measures which guarantee the protection of loss, abuse of or alteration to information received on our website. We do everything we can to guarantee the protection of your personal details. 

No personal data is ever disclosed to Third Parties except in cases of illegitimate practices. 

12.  I cannot preview the manuscript?

Only registered users can preview the manuscripts.  If you have not registered please register first before trying to browse through the manuscript flipper.

The manuscript flipper needs adobe flash to be installed and at least IE 9 or Google Chrome or Firefox running. If you do not have adobe flash installed on your PC click on the icon below to download and install Adobe Flash.

If Adobe Flash is installed and you still cannot view the manuscript, check that you do not have ActiveX Filtering on.  To switch off ActiveX Filtering in Internet Explorer 9 or 10 click/tap on the gear icon at the top right, and click/tap on Safety.  Click/tap on ActiveX Filtering to uncheck it, then refresh (F5) IE9 or IE10 to apply.

If you are running IE8 and do not wish to upgrade to IE9 or IE10 we suggest that you use Google Chrome.

If you are using an iPad or an iPhone we suggest that you browse this website using PUFFIN Web Browser. The Puffin browser can be used also for Android Tablets and Phones.

 

 

Download Adobe Flash 

 

13. When the Pufin Web Browser app hangs, how can I fully terminate the app?

For iOS, you can double-tap the home button to view the list of running apps. Press and hold on the app you want to terminate in a moment. A little red circle with "-" sign will appear on every app. Tap the circle to completely close the app. 

For Android, select "Applications" in Settings. Select "Manage applications". Click on the app you'd like to terminate. Click on "Force stop". Anecdotally, terminating the app and then restarting the app seems to fix many miscellaneous problems

Further problems with the Puffin Web Browser can be addressed by accessing this link:

 http://www.puffinbrowser.com/faq.html

 

14. Why is Flash Player not working on my Android tablet or phone?

Please follow the steps to make sure your Flash Player installation is successful.

a) First, verify that Flash Player is installed and working on your system.

Check the Flash Player Version Detection page, here (the link is case-sensitive): http://adobe.ly/wRILS

b) If you see the box with version information, you have successfully installed Flash Player and will be able to view Flash content via the Android browser.

c) If you see a “Get Flash Player” icon instead of the version information, confirm that both Browser Plug-Ins and JavaScript are enabled on your device:

Open the Browser

Hit the Menu Button

Confirm that Enable Javascript is checked

Choose Settings > Enable Plug-Ins and make sure that it's set to Always On

If the settings above did not match, this probably fixed the problem.

Please visit the Flash Player Version Detection Page (http://adobe.ly/wRILS ) again.

If you see the version information now, you're done! Congratulations.

 

d) If not, it sounds like the installation did not work correctly.

First uninstall Flash Player by doing the following:

Go to Settings > Applications > Manage Applications > Adobe Flash Player

Hit Uninstall (or Uninstall Updates) and follow the prompts

Restart your phone. This will make sure that anything that might be keeping the Flash Player binary locked is no longer running.

Once the phone comes back up, open the Market and search for "Flash Player". Follow the installation prompts.

Please repeat the steps to confirm that JavaScript and Plug-Ins are enabled, and then check the version detection page.

 

15. How can I change my password?

Please follow these steps to change your password.

1. Left click on your USERNAME at the top right hand section of your browser screen.

2. Click on Edit Profile

3. Click on Manage Password

4. Input new password

5. Confirm New Password

6. Click on CHANGE PASSWORD

16. LOGIN TROUBLE: IE10 or IE11 compatibility settings.

Our website should be compatible with IE10 or later but if you are encountering any issue you may need to make a small adjustment to your compatibility settings.

To see if your browser has been updated to Internet Explorer 10 or 11:

  1. Click Help and choose About Internet Explorer. If you do not see a tool bar, first press the ALT key on your keyboard.
  2. On the pop up, you'll see your version number. If you're using IE10 or IE11, please see the compatibility instructions below.

To adjust your compatibility view:

  1. Make sure that you are on our HOMEPAGE.
  2. Look for a blue icon that looks like a torn sheet of paper in your URL box on the right.
  3. Click the icon and then try logging in again as normal.
  4. If you do not see the torn paper icon, click Tools and select Compatibility View Settings. If you do not see the tool bar, first press the ALT key on your keyboard.
  5. On the pop up, make sure maltadiocese.org is in the Add this website field. Click Add and then click Close.
  6. Try to login again at archives.maltadiocese.org
  7. If you still encounter problems contact us for further help.